1. Introduction
1.1 At Nordapex Limited, we are committed to protecting the privacy and personal data of our website visitors and service users.
1.2 This policy outlines how we process personal data where we act as a data controller—that is, where we determine the purposes and means of the processing of your personal information.
1.3 We use cookies to enhance user experience. Where cookies are not strictly necessary for the operation of our website or services, we will request your consent upon your first visit.
1.4 Throughout this policy, references to “we,” “us,” and “our” refer to Nordapex Limited. For company details, see Section 13.
2. Use of Personal Data
We process your personal data for the following purposes, in accordance with applicable data protection laws:
2.1 Usage Data: We may collect data on how you use our website and services, such as IP address, browser type, visit duration, and navigation paths. This data, collected via Google Analytics, helps us understand and improve our services. Legal basis: consent.
2.2 Account Data: This includes your name and email address, used to operate our services, secure access, and communicate with you. Legal basis: performance of a contract or pre-contractual steps.
2.3 Profile Data: If you create a profile on our site, we may collect personal and demographic details to personalise and monitor service use. Legal basis: performance of a contract or steps towards one.
2.4 Service Data: Information you provide when using our services (e.g. property address, access details) is used to deliver and manage your services. Legal basis: contract performance.
2.5 Enquiry Data: Information submitted through enquiries is used to respond and market relevant services. Legal basis: consent.
2.6 Customer Relationship Data: We may collect details including name, job title, contact info, and correspondence to manage client relationships. Legal basis: legitimate interest.
2.7 Transaction Data: This includes details of payments and purchases made via our platform, used for billing and record-keeping. Legal basis: contract performance and legitimate interest.
2.8 Notification Data: Your subscription to newsletters or alerts involves storing your contact info to deliver updates. Legal basis: contract performance.
2.9 Correspondence Data: Communications with us (including metadata) may be stored and reviewed for service quality and legal record-keeping. Legal basis: legitimate interest.
2.10 Legal Grounds: We may process personal data when necessary for legal obligations, establishing or defending legal claims, risk management, or obtaining professional advice. Legal basis: legitimate interest.
2.11 Emergency or Legal Compliance: Your data may be used to comply with legal duties or protect vital interests.
Note: Please do not provide others’ personal data unless requested.
3. Sharing Your Data
3.1 We may share your personal data with: – Our affiliated group companies (as required for service delivery) – Insurance providers and legal advisors (for risk management and legal claims) – Contractors and service providers (e.g. cleaners, property managers, tech partners) for property management tasks – Payment providers (e.g. Stripe, GoCardless, Hyperwallet) for handling transactions securely
3.2 We may disclose personal data if required to comply with legal obligations or defend legal claims.
4. International Data Transfers
4.1 Your data may be processed in countries outside the EEA. Our offices are in the UK, Ireland, Australia, New Zealand, France, South Africa, and Canada.
4.2 Transfers are safeguarded by standard contractual clauses approved by the European Commission.
4.3 Our hosting services are based in Ireland.
5. Data Retention
5.1 We retain personal data only as long as necessary:
- Contact information: 3–10 years after first contact or contract end
- Property data: 3 years after contract termination
- In other cases, duration is determined by the data’s purpose and legal obligations
6. Amendments
6.1 We may update this policy and publish the revised version on our website.
6.2 Significant changes may also be communicated via email.
7. Your Rights
Under applicable data protection laws, you have the right to: – Access your data – Correct inaccuracies – Request erasure – Restrict or object to processing – Data portability – Withdraw consent – Lodge a complaint with a data authority
Requests can be made in writing to: 14 Saint John’s Square, Farringdon, London EC1M 4NL
8. Cookies
We use cookies for: – Authentication and login status (Django) – Website security – Analytics (Google Analytics, Heap, Hotjar) – Cookie and user preferences
For more details on managing cookies, refer to browser-specific instructions (see Section 12).
9. Contact Details
Nordapex Limited
Registered in England & Wales – Company No. 16557964
Address: G40 Ayrton House, Commerce Way, Parliament Business Park, Liverpool L8 7BA, UK
Phone: 0151 332 5257 (Mon–Fri, 9am–5pm GMT)
Email: [email protected]